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RETURN - REFUND POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

All items must be returned in a new, unworn, and unwashed condition. It must also be in the original packaging. You must print and return your original order invoice and send it along with the returned item. Please specify the reason for return on your invoice. *Returns must be authorized by Privial Support prior to shipment*

All notices for returns must be within 5 business days from receipt of the order to qualify for a return or exchange. If you fail to provide us with prompt notification within the allotted time period specified, we will not authorize a return or exchange. No exceptions. We will only compensate customers for shipping and arrange for package pickup when there was processing error on our behalf. If you fail to return orders within the allotted time after package pick up is arranged, you will forfeit our return shipment compensation and/or your authorization for return/exchanges.

Orders must be packaged appropriately for returns. We are not responsible for your lost or damaged return packages. Items that are “lost” or “damaged” will warrant no credit and no replacement of products to you. We will notify you via email once your return has been processed. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the warehouse. We will provide you with a return address. 

Only regular priced items may be returned, unfortunately, sale items cannot be returned. We offer a 30-day free replacement instead. We only replace items if they are defective or damaged within 30-days of order. If you need to exchange it for the same item, send us an email at support@privial.com

Read our complete refund policy here

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

All items must be returned in a new, unworn, and unwashed condition. It must also be in the original packaging. You must print and return your original order invoice and send it along with the returned item. Please specify the reason for return on your invoice. *Returns must be authorized by Privial Support prior to shipment*

All notices for returns must be within 5 business days from receipt of the order to qualify for a return or exchange. If you fail to provide us with prompt notification within the allotted time period specified, we will not authorize a return or exchange. No exceptions. We will only compensate customers for shipping and arrange for package pickup when there was processing error on our behalf. If you fail to return orders within the allotted time after package pick up is arranged, you will forfeit our return shipment compensation and/or your authorization for return/exchanges.

Orders must be packaged appropriately for returns. We are not responsible for your lost or damaged return packages. Items that are “lost” or “damaged” will warrant no credit and no replacement of products to you. We will notify you via email once your return has been processed.

Please note that all orders take 3-5 Business Days (M-F) for processing. All orders ship USPS First Class or Priority Mail and may take up to 1-5 Business Days to arrive to cities in the U.S. International orders may take up to 2 weeks to 60 Business Days to arrive depending on your geographical location. Each item is made to order and we do not keep anything in stock. We ask that customers review the provided sizing chart before purchasing and measure themselves accordingly.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the warehouse. We will provide you with a return address. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@privial.com.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. We offer a 30-day free replacement instead. We only replace items if they are defective or damaged within 30-days of order. If you need to exchange it for the same item, send us an email at support@privial.com

Read our complete refund policy here

Yes we do. We don't charge for returns. But customer pays the cost for shipping to retun the product.

Warranties

We offer Life time Warranty for products that are specified as "Made in the USA" (not the ones specified as Printed in the USA)

We offer one year warranty for products that are not specified as "Made in the USA". Please note that, not all products we ship from our warehouses in the United States are "Made in the USA" unless we note that in the product description in our website.

Shipping

DOMESTIC SHIPPING:
We charge a flat shipping rate that increases as additional items are added to your cart.  The increase allows us to pay for the cost of shipping as well as any handling fees associated. Most orders ship within 2-3 business days but may take longer (5-9 business days) to ship if we need to print an item on-demand. Once your order ships, you'll get an email with a USPS tracking number. 

Orders typically take 48hrs to be processed before they are shipped. Our normal shipping days are Mon-Fri.

INTERNATIONAL SHIPPING:
All orders are shipped with the US Postal Service (USPS). International buyers currently pay a flat rate. We cannot control how long your country’s customs may delay your package. 

INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

LOST PACKAGE / IN TRANSIT
Lost/Damaged by Post Office: We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email support@privial.com and we are happy to help resolve the issue if possible. Thank you for your understanding with this. Please contact USPS and file a claim before contacting us.

Learn more in our Shipping Policy Page

Yes we do. We do NOT ship to the following countries:

Afghanistan, Algeria, Angola, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Jordan, Kazakhstan, Kenya, Korea, Democratic People's Republic Of, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mexico, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Occupied, Qatar, Republic of Cameroon, Rwanda, Saint Helena, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Togo, Tunisia, Turkmenistan, Uganda, Uzbekistan, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe

Yes for USA Domestic orders that are above $100 cost per order and to some special offers we send to our members or on special occasions in our descresion.

We have warehouses in the United States, Europe and China.

In our shopping cart we have a calculator that will calculate your order's shipping cost. We offer FREE Shipping for all domestic and International orders above $100. 

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